Terms and conditions
1. DEFINITIONS
‘Company’ – RAC Security Services (WA) Pty Ltd (ACN 096 235 200) trading as RAC Security.
‘Customer’ – means the purchaser of the Equipment named in the Security Quote Form.
‘Equipment’ – goods and items of equipment detailed in the Quotation or as varies by the Customer and agreed by the Company.
‘Installer’ – the person who is nominated by the Company to install the Equipment and who installs the Equipment for the Customer.
‘Quotation’ – means the quotation set out in the Security Quote.
‘Security Quote’ – means the document described as such to which these conditions are attached.
2. VALIDITY
2.1 This quotation remains valid for a period of 30 days from the date of issue the Quotation. The Company reserves the right to revise the terms quoted after the expiration date of 30 days.
2.2 The price shown in the Quotation is inclusive of workmanship, materials and Equipment and is inclusive of GST.
2.3. The Company reserves the right to revise the terms quoted in the event new taxes, charges and fees are imposed by Government and/or Statutory Authorities, or price increases are imposed by suppliers of any of the materials and Equipment.
2.4 Any cancellation by the Customer or variations to the order (as detailed in the Quotation) requested by the Customer must be notified by the Customer to the Company in writing no less than 7 days prior to the agreed installation date.
2.5 If the Company agrees to accept any variations to the order requested by the Customer, the Customer shall upon installation pay any extra Equipment and workmanship costs incurred as a result of the variations, which shall be charged to the Customer at the Company’s standard prices and rates at the date of installation.
2.6 Any additional equipment ordered by the Customer after acceptance of the Quotation will incur extra equipment and workmanship cost. These extra costs will be included in the final purchase price.
3. PAYMENT
3.1 The Customer shall pay a deposit to the Company upon acceptance of the Security Quote.
3.2 The Customer shall on the day of completion of the work pay the balance of the purchase price referred to in the Security Quote to the Installer who is duly authorised to receive the full payment on behalf of the Company. Upon receipt of full payment, a receipt will be provided by the Installer to the Customer.
4. INSTALLATION
4.1 In order to commence and complete the work, the Installer requires access to the Customer’s property between 0730 hours and 1700 hours Monday to Friday excluding public holidays and the Quotation is based on work being carried out during these hours.
4.2 Installation times quoted to the Customer for commencement of installation are estimates only. The Company shall not be liable for any loss or damage howsoever arising due to any delay or failure by the Company to commence installation on the date or at the time quoted to the Customer in the Quotation.
4.3 Without limiting clause
4.2, the Company shall not be liable for any loss sustained by the Customer through delay in delivery of the Equipment ordered where such delay shall have been caused or arise from events of force majeure including but not limited to strikes, shortage of labour or materials, riots, civil commotion, fire, flood, drought, loss, delay at sea, break-out of war.
5. WARRANTY
The Company guarantees the quality of the Equipment for the duration of the warranty periods set out in this clause subject to the following terms and conditions:
5.1 The Customer must immediately notify the Company in writing of any Equipment defects. The notification in writing must also specify the date of installation.
5.2 The Company’s hours of work to rectify and/or replace defective Equipment under the warranty claim will be carried out between 0730 hours and 1700 hours Monday to Friday excluding public holidays.
5.3 The Company’s supplied Equipment and workmanship warranty details are listed below and, subject to clause 5.4, are under warranty from the date of installation:
5.3.1 Passive Infra-red Quad/Dual – 72 months equipment and 12 months workmanship warranty.
5.3.2 Control Panels, Code Pads and Dual Technology Sensors – 48 months equipment and 12 months workmanship warranty.
5.3.3 Reed Switches, Smoke Detectors, Panic Buttons, Internal/External Sirens, Shock Sensors and Shatterpoints – 36 months equipment and 12 months workmanship warranty.5.3.4 Battery, Plug Pack, Hand Held Remote – 12 months equipment and workmanship warranty.
5.3.5 All wireless equipment (excluding batteries and hand held remotes) – 24 months equipment and 12 months workmanship warranty.
5.3.6 Any workmanship costs incurred outside of the 12 months workmanship warranty at the time the replacement and/or repairs are carried out will be paid by the Customer at the hourly labour rate current at that time for the Company.
5.4 This warranty does not extend to cover:
5.4.1 Any equipment defects in relation to light globes and bulbs;
5.4.2 Any claims arising from failure to operate the Equipment in accordance to the instruction manual, fair wear and tear in the use of the Equipment or from misuse of the Equipment by the Customer or anyone on the Customer’s property and/or any consequential loss howsoever arising from such claims;
5.4.3 The Equipment or any part thereof if it has been subject to service, alteration, repair or technical alteration by parties other than the Company or its authorised representatives; or
5.4.4 Equipment supplied or installed by parties other than the Company or its authorised representative.
5.5 The Customer shall notify the Company of any proposed structural alteration to the premises following installation of the Equipment, which involves any alterations to the Equipment and its installation. Any alterations to the Equipment and its installation shall be carried out by the Company at the Customer’s expense.
6. MAINTENANCE
The Company recommends to the Customer that the Equipment installed should be inspected and/or serviced once per year with not more than 13 months between visits (recommendations as per the Australian Standards AS2201). The Company offers this service to the Customer at the hourly rate current for the Company at the time the inspection and/or service are carried out.
7. DISCLAIMER
7.1 The Equipment installed by the Company is only intended to reduce the risk of loss and damage to the property and/or injury to person(s) in or on the premises of the Customer to the extent that is reasonably practical by use of such equipment. The Company gives no undertaking to the Customer that any particular loss damage and/or injury can and will be prevented by the use of the Equipment and will not accept any liability whatsoever for loss damage or injury where the Equipment has been installed.
7.2 The Customer Instructions and Acceptance Certificate forms part of the acceptance of these Conditions and are to be signed and completed by the Customer following installation.